We all do business every day with companies small and large, from family owned businesses to large corporations. All companies strive to offer good products and good services, however, the culture of the company you are dealing with can make a difference in the experience you have.
While many companies claim to be family owned, they are not operated day to day anymore by family. When this happens you tend to lose that customer appreciation, customer service, and overall enjoyment of doing business with that company. Simply put, you become just a number.
Medallion Pools has been family owned and operated for 64 years and is currently in its third generation. Although we are in our third generation, the second generation is still involved as well. With a second and third generation that are at the helm on a daily basis the vision to make our customers part of the Medallion Pools family is still there. You are not just a number, we value every customer we have no matter how large or small you are.
Do you have the owners personal cell phone number of your current pool kit manufacturer? Can you call them any day of the week directly if there is an issue or you just need advice on a product? Sure, Medallion Pools has trained and knowledgeable staff that can assist you, however sometimes you need to speak with an owner or president of a company. Both generations at Medallion Pools are happy to assist dealers and distributors any time they need assistance and encourage them to call them directly on their personal cell phone if need be.
Remember, being family owned is one thing, being a family owned and operated with the owners heavily involved day to day is another. We understand what it is like to deal with big companies and we understand having a supplier / customer relationship is a key to success. With the best pricing, fastest lead times, great quality, and unbelievable customer service let us be one of your keys to success! When dealing with Medallion Pools you are not just a customer, you are family and we are a team!